Wex – Powering up a new integration with Mollie Payment Gateway using Claris FileMaker.

Fixation, owned by Wex, is a leader in photographic repair with over 30 years of expertise in DSLR and mirrorless camera systems. They transitioned from paper-based methods to Claris FileMaker software for enhanced metrics and reporting. Despite this modernisation leap, they encountered challenges necessitating further automation. We helped them by setting up an integration with Mollie Payment Gateway.

Delivery

Payment Gateway Integration

Technology

What was the opportunity to help?

The primary challenge for Wex's sub brand, Fixation, lay in their payment flow process. Heavily reliant on manual operations, the process involved staff members calling customers to collect payment details, which were then entered into a separate financial software to generate invoices. This method was not only time-consuming, but also prone to human errors. It became a significant bottleneck, hindering efficiency and slowing down the entire repair process. The outdated nature of this system also detracted from the customer experience, reflecting a business model that was not keeping pace with technological advancements.

What was the solution?

After extensive evaluation, Mollie Payment Gateway was selected as the chosen solution, boasting the necessary API capabilities to bridge the gap in Fixation’s process. The payment gateway integration required several key steps:

Key features

  • Database Adjustments: Tailoring the FileMaker database to accommodate new invoicing structures and data collation for the Mollie Payment Gateway.
  • Conditional Validation: Implementing checks within FileMaker, based on order statuses.
  • API Integration: Directly connecting the FileMaker Database with Mollie through API requests.
  • Real-Time Notifications: Utilising webhooks to receive updates from Mollie, ensuring an immediate response to payment confirmations.
  • Automated Communication: Developing a system to send Mollie payment links to clients via HTML emails, streamlining the payment process.

This solution represented a significant leap forward from the manual processes, introducing a level of automation and efficiency that transformed Fixation’s payment operations.

Mollie Payment Gateway Integration

How did our work make a difference?

The integration of Mollie with Fixation's FileMaker system had an immediate and profound impact. The cumbersome and time-intensive manual process was replaced by a seamless, automated payment journey from quote completion to payment confirmation. This not only expedited the entire repair process but also significantly improved the customer experience. Customers could now make payments at their convenience, without staff intervention, thereby enhancing the professionalism and modernity of Fixation's services. The transformation at Fixation, facilitated by the integration with Mollie, is best illustrated through key outcomes:

 
  • Operational Efficiency: Processes that previously took hours were now completed in minutes, marking a significant improvement in operational efficiency.
  • Data Management: The centralised, automated system reduced data handling time dramatically, streamlining the management of numerous transactions.
  • Customer Experience: The new payment system provided a more modern, efficient, and user-friendly experience for customers.

In conclusion, this case study of Fixation and We Know Data highlights the transformative power of integrating modern payment solutions with existing business systems. It showcases how technical innovation, when thoughtfully applied, can lead to substantial improvements in efficiency, customer satisfaction, and overall business performance.

© We Know Data 2024

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